Shipping Policy

Important Information

• Order cut-off time: 3:00 PM (GMT)

• Processing time: 1–2 business days (Monday to Saturday, excluding Sunday)

• Delivery time: 5–10 business days (Monday to Friday)

• Free shipping on all orders within the United Kingdom 

• As soon as your order has been shipped, you will receive an email with a tracking number. You can track your package via the website of the relevant carrier (USPS, UPS, FedEx, Royal Mail).

Shipping Information

Once your order has been placed, you will receive a confirmation email, confirming that your order has been successfully received. Order processing takes 1 to 2 business days (Monday to Saturday, excluding Sunday). If you place your order before 3:00 PM (GMT), it will be processed on the same day. As soon as your order has been dispatched, you will receive a tracking email. Delivery can be expected within 5 to 10 business days (Monday to Friday). We currently ship within the United Kingdom only, and shipping is free on all orders.

Delivery Delays

If the estimated processing and delivery time has passed and you have not yet received your order, please allow an additional 3 business days (Monday to Friday). If your order still has not arrived after this period, please contact us with your order number so that we may investigate.

Cancellations

To cancel your order, please email info@vittoria-como.com as soon as possible.
Once your order has been processed, it can no longer be cancelled.

Damaged or Incorrect Orders

If you have received an incorrect or damaged item, please take photographs and send them to info@vittoria-como.com, including your order number. We will resolve the matter as quickly as possible and sincerely apologise for any inconvenience caused.